Shipping & Returns
Free express shipping on every order — no minimum purchase required. We ship worldwide from local warehouses, and every order is covered by our 60-Day Money-Back Guarantee with no returns to send back.
Shipping & Returns
Everything you need to know about delivery, refunds, and our 60-day guarantee
Free Express Shipping Worldwide
We offer free express shipping on every order — no minimum purchase required. Orders ship from local warehouses worldwide, and you'll receive a tracking number by email as soon as your parcel leaves our facility.
Delivery Times
| Destination | Processing | Estimated Delivery |
|---|---|---|
| United States | 3–5 business days | 5–14 business days |
| Canada | 3–5 business days | 5–14 business days |
| United Kingdom & Ireland | 3–5 business days | 5–14 business days |
| Europe (EU & Switzerland) | 3–5 business days | 5–14 business days |
| Australia & New Zealand | 3–5 business days | 5–14 business days |
| Middle East (UAE, Saudi Arabia, Qatar, Israel…) | 3–5 business days | 5–14 business days |
| Asia (Japan, Singapore, Hong Kong, South Korea…) | 3–5 business days | 5–14 business days |
| Latin America & Mexico | 3–5 business days | 5–14 business days |
| Africa | 3–5 business days | 5–14 business days |
| Rest of the world | 3–5 business days | 5–14 business days |
Orders are processed within 3–5 business days (Mon–Fri) and delivered within 5–14 business days everywhere we ship. Delivery windows are estimates — customs clearance, remote addresses or peak periods can add a few days. Any import duties or local taxes are the responsibility of the recipient.
60-Day Money-Back Guarantee
You have 60 days from delivery to request a refund. Because our products are ingestible health supplements, refunds are approved for two reasons only — and this applies whether the product is opened or still sealed and unused:
- Manufacturing or shipping defect — the product arrived defective, leaking, contaminated or damaged in transit.
- Results — you used the product as directed and are not satisfied with the results within the 60-day period.
No other reason qualifies. A change of mind, an accidental order or simply no longer needing the product are not eligible, even if the item is unopened and unused.
No Returns to Send Back
Supplements are ingestible products, so once they leave our facility they cannot be resold or restocked — sealed items included. That means:
- You never have to ship anything back. Once approved, keep or safely dispose of any remaining product.
- We do not accept returned parcels, opened or unopened. Items sent back cannot be processed, refunded or returned to you.
- No return labels, no restocking fees, no packing — just email us.
How to Request a Refund
- Email info@puremajestypets.com within 60 days of delivery.
- Include your order number, the email used at checkout, and which of the two eligible reasons applies (add a photo if it's a defect).
- Our team replies within 24 hours.
- Once approved, your refund is issued to the original payment method within 5–10 business days.
Good to Know
- Refunds cover the product cost; original shipping and handling fees are non-refundable.
- The guarantee is limited to one refund per customer, per household.
- Once dispatched, an order cannot be cancelled or redirected — please accept the delivery, then contact us.
- Refused, unclaimed or undeliverable parcels are not refundable.
- Most supplements need 4–6 weeks of daily use before changes become noticeable — give the product a full trial first.
* Packaging & branding note: our trademark registration is still in progress in certain territories, so some batches may ship in packaging where the brand name, logo or labelling differs from the images shown on our website. This does not affect the formula, the dosage or the quality of the product inside. Requests based solely on a difference in brand name, logo or packaging are reviewed individually, on a case-by-case basis, and are not automatically covered by the 60-day guarantee.
Full details in our Refund Policy and Shipping Policy.
Have Questions?
Our customer support team is here to help. Reach out anytime at info@puremajestypets.com and we'll get back to you within 24 hours.