Política de reembolso
Return & Refund Policy – Pure Majesty Pets
Last updated: August 2026
At Pure Majesty Pets, we stand behind every bottle and every chew we ship. If you or your dog aren't completely satisfied, you're covered by our 60-Day Money-Back Guarantee — no returns, no hassle.
1. 60-Day Money-Back Guarantee — Two Eligible Reasons
You may request a refund within 60 days of your delivery date. Because our products are ingestible health supplements, refunds are approved for two reasons only — and this applies whether the product is opened or still sealed and unused:
- Manufacturing or shipping defect — the product arrived defective, leaking, contaminated or damaged in transit.
- Results — you used the product as directed and are not satisfied with the results within the 60-day period.
No other reason qualifies. A change of mind, an accidental order, an unwanted subscription renewal, or simply no longer needing the product are not eligible for a refund, even if the item is unopened and unused.
Important: most supplements need 4–6 weeks of consistent daily use before changes become noticeable — joint comfort, coat quality and skin barrier support all build gradually. We encourage you to complete a full trial before requesting a refund.
Refund eligibility is strictly limited to the 60-day window from the confirmed delivery date. Requests made after 60 days cannot be approved.
2. No Returns Required — and No Returns Accepted
Because our products are ingestible health supplements, they cannot be resold, restocked or re-dispatched once they have left our facility — this applies to sealed, unopened items as well. For safety and hygiene reasons:
- You do not need to send anything back. Once a refund is approved, simply keep or safely dispose of any remaining product.
- We do not accept returned shipments, opened or unopened. Any product sent back to us will not be processed, cannot be refunded, and cannot be returned to you.
3. Shipping Fees Are Non-Refundable
Refunds are issued for the product cost only. Original shipping and handling fees are non-refundable.
4. One Refund Per Customer
Our 60-day guarantee is limited to one refund per customer, per household. This keeps the guarantee generous for genuine customers. Repeat requests from the same customer, household, address or payment method will not be approved.
5. Orders Cannot Be Cancelled Once Shipped
Our fulfilment process is automated and orders leave the facility within hours. Once dispatched, an order cannot be cancelled, redirected or refunded until it has been delivered. If you no longer want the product, please accept the delivery — note that a change of mind is not an eligible refund reason (see section 1).
Refused deliveries: if a package is refused at delivery, or returned to sender after failed delivery attempts or an incorrect address supplied at checkout, the order value and shipping are not refundable.
6. Subscription Cancellations
You can cancel a subscription at any time before your next order is processed. Once a subscription order has been dispatched, that shipment falls under the standard policy above. Email us before your next shipment date — cancellation is effective immediately and you will not be charged again.
7. How to Request a Refund
Email info@puremajestypets.com with:
- Your order number
- The email address used at checkout
- Which of the two eligible reasons applies (manufacturing/shipping defect, or results)
- For a defect: a clear photo of the product and packaging
Our team replies within 24 hours. Once approved, your refund is processed within 5–10 business days to your original payment method.
8. Not Eligible for a Refund
- Any reason other than the two listed in section 1 — including change of mind, accidental orders, duplicate orders, or no longer needing the product, whether the item is opened or unopened
- Requests made more than 60 days after the delivery date
- Second or repeat requests from the same customer or household
- Gift cards, free items and final-sale items
- Subscription orders already dispatched
- Refused, unclaimed or undeliverable packages
- Products sent back to us (see section 2)
9. Our Quality Guarantee
Every Pure Majesty Pets formula is produced in GMP-certified facilities under strict quality control. If a product arrives defective or damaged, send us a photo with your order number and we'll make it right.
* Packaging & branding note: our trademark registration is still in progress in certain territories, and some batches may therefore ship in packaging where the brand name, logo or labelling differs from the images shown on our website. This does not affect the formula, the dosage or the quality of the product inside. Requests based solely on a difference in brand name, logo or packaging are reviewed individually, on a case-by-case basis, and are not automatically covered by the guarantee in section 1.
10. Agreement to This Policy
By completing a purchase on this website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact us
info@puremajestypets.com
We reply within 24 hours.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Always consult a licensed veterinarian regarding your pet's health. Not intended for human consumption.