Shipping policy

Shipping Policy — Australian Orders

Pure Majesty Pets serves Australian customers through its Australian storefront. The following delivery information reflects our current Shipping & Returns page.

Processing and Estimated Delivery

Allow 3–5 business days for processing, followed by an estimated 5–14 business days for delivery. These are separate windows. Business days are Monday–Friday. Delivery estimates may be affected by customs clearance, remote addresses, carrier delays or busy periods; they are not guaranteed arrival dates.

Shipping Rates

Free express shipping is offered on every order, with no minimum purchase. Confirm your delivery address and current order total in AUD before completing checkout. Any applicable import duties or local taxes are the recipient’s responsibility.

Order Tracking

After dispatch, we email a tracking number. Use the tracking email or our Track Your Order page.

Lost, Delayed or Damaged Parcels

Contact info@puremajestypets.com with your order number and the details of the problem. For damage, include photos where possible. Please contact us promptly so we can investigate; this does not impose a seven-day limit on your rights under Australian Consumer Law.

Our Voluntary Guarantee

The current Refund Policy provides a 60-day money-back guarantee from delivery, subject to its voluntary-guarantee conditions. This additional offer does not limit Australian Consumer Law rights.

Help with Your Order

Use our Contact page or email customer support. Business contact details are listed there.

Australian consumer rights

Consumer guarantees under Australian Consumer Law apply automatically to relevant purchases. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified. These rights are separate from any voluntary guarantee, and cannot be removed by a refund time limit or a “no refunds” condition. See the ACCC explanation of consumer rights and guarantees.