Pure Majesty Pets · Our #1 choice — Healthy Petz Reviews Australia (2026): Customer Service, Refunds & Subscriptions

If you searched "Healthy Petz reviews" from Australia before ordering their liquid collagen, you have probably noticed the results don't agree. One Trustpilot page shows 4 stars, another shows barely more than 1, and several unrelated businesses share almost the same name. This guide sets out what the public record showed on 22 September 2026, what Healthy Petz's own policies say, how to cancel or request a refund if you have already ordered, and what Australian buyers should check about currency, GST and delivery before paying an overseas store.

We make Pure Majesty Pets Liquid Collagen for Dogs, so we are a competitor and would rather say so up front. Every Healthy Petz statement below is attributed to a public source you can check, and reviewer comments are paraphrased. For the ingredient-by-ingredient breakdown, see our Pure Majesty vs Healthy Petz formula comparison. This page is about the other half of the decision: reviews, subscriptions and customer service.

Quick answer

• The claimed Trustpilot profile for shophealthypetz.com showed 4.0 out of 5 from 197 reviews on 22 September 2026.
• A separate, unclaimed Trustpilot profile under healthypetz.com showed 1.2 from 210 reviews; reviewers there mention the same product name.
• Positive reviews describe less itching and a better coat. Negative reviews describe unexpected subscription charges, unanswered emails and refund requests they say were not honoured. If discomfort is also making your dog restless, the CBD oil comparison is a useful label-checking step for a veterinary discussion; CBD does not identify or remove the cause of itching.
• Their published policies: a 60-day guarantee covering opened bottles, cancellation at least 24 hours before billing, and email-only support.
• For Australian buyers: when we checked, the Healthy Petz product page priced the collagen in British pounds and mentioned tracked GB shipping; its shipping policy does not say who pays duties or GST.
• Want no subscription at all and a price in Australian dollars? Pure Majesty Pets Liquid Collagen is one-time purchase only, from A$47.00, with GST and duties prepaid.

Are Healthy Petz and Pure Majesty Pets the same company?

No. Pure Majesty Pets (puremajestypet.com) and Healthy Petz (shophealthypetz.com) are separate brands with separate formulas and separate stores. We are not affiliated with Healthy Petz, and neither brand is an Australian-made product sold on the shelf at Petbarn, Pet Circle or Petstock — both are ordered online from overseas stores.

The name causes other mix-ups too. HealthyPets.com (Union City, California), several "Healthy Pet Club" subscription brands and veterinary clinics named Healthy Petz in Tennessee and North Carolina are unrelated to the collagen seller. Several BBB, Yelp and complaint-site results for "Healthy Petz customer service" belong to them, not to the store that ships collagen drops to Australian customers.

Healthy Petz reviews: what the public record shows

We checked the sources that rank for these searches on 22 September 2026. Ratings change, so open each page yourself before you decide.

The claimed profile: shophealthypetz.com

This is the Trustpilot profile for shophealthypetz.com, the store that sells the product, and the business has claimed it. Trustpilot counted 194 of its 197 reviews in the last 12 months, split 51% five-star, 26% four-star, 3% three-star, 1% two-star and 19% one-star. Trustpilot says the company replies to 95% of negative reviews, typically in over a month. (An earlier version of this article cited 73 reviews.) The Healthy Petz product page separately says it is "Loved by 50,000+ happy pet parents", which is a customer-count claim rather than a review count.

The unclaimed profile: healthypetz.com

No business has claimed this profile, and 96% of its reviews are one-star. Reviewers name "Healthy Petz Premium Collagen" or collagen drops, while Trustpilot lists shophealthypetz.com as a separate suggested company. We couldn't load healthypetz.com, so we can't say who runs it or whether it is connected to shophealthypetz.com. Check the domain on your confirmation email and on your card statement (overseas purchases often show a foreign merchant name and a currency conversion line) before leaving a review or requesting a refund.

Healthy Petz liquid collagen reviews: what owners praise

On the claimed shophealthypetz.com profile, reviewers report (paraphrased):

• Less itching and fur-chewing, and fewer hot spots (March and September 2026).
• A thicker coat and less shedding after about three weeks (September 2026).
• Easy dosing, since their dogs take the drops in food.
• An older German Shepherd climbing stairs again after two weeks (September 2026).

Those are the same outcomes Australian owners usually look for from a collagen supplement — coat and skin through the humid Queensland and coastal NSW summer, and comfortable joints for older dogs on cooler winter mornings. They are individual reports, not controlled results, which is why the service side of the purchase matters as much as the bottle. For an older dog, track bathroom habits alongside comfort and activity. If nutritional bladder support is part of the veterinary plan, compare bladder-support ingredients and product labels before adding it to the daily routine.

What reviewers complain about

On the claimed shophealthypetz.com profile (paraphrased):

• Subscriptions: one reviewer said they couldn't buy a single bottle without being put on a subscription (April 2026); another reported unexpected subscription charges (July 2026).
• Support: one reviewer said three emails went unanswered despite the guarantee (May 2026).
• Delivery: slow or damaged deliveries (April and September 2026).
• Results: no effect on paw-licking for one dog (September 2026).

On the separate, unclaimed healthypetz.com profile (paraphrased):

• Subscriptions: several reviewers say a subscription was set up at checkout without their clear consent (September 2026), and some report charges continuing after cancellation (August 2026).
• Support and refunds: emails going unanswered (September 2026) and the 60-day guarantee not being honoured (July to September 2026).
• Delivery and results: orders stuck at "label created" (August to September 2026), broken bottles and no visible improvement.

For balance, a four-star review on the unclaimed profile (August 2026) says the refund came through after a complaint, and one company reply on the claimed profile reads: "We also sincerely apologize for the difficulty you've experienced trying to cancel your subscription."

BBB Scam Tracker consumer reports

We found no BBB business profile for Healthy Petz or shophealthypetz.com. BBB Scam Tracker, a North American tool where consumers submit their own reports, lists two reports naming shophealthypetz.com. These are unverified consumer submissions: BBB does not check them, and they are not a BBB finding. One report (27 April 2026) alleges that an order of Premium Liquid Collagen dated 2 April 2026 never moved past tracking and that emails went unanswered. Another (25 February 2026) alleges an unmarked parcel, no support reply and a refund that was hard to get.

Healthy Petz policy vs what reviewers report

Their refund policy, subscription policy and shipping policy (checked 22 September 2026), set against reviewer reports and our own terms:

The policy terms also say "Repeat requests may be reviewed" and "Misleading claims will be declined". When we checked, the Healthy Petz product page priced the collagen in British pounds and said "Ships by Tracked GB Shipping", and the shipping policy doesn't state where orders ship from, what shipping costs or who pays duties. For an Australian card, that means a foreign-currency charge that your bank converts at its own rate, possibly plus an international transaction fee, so the final amount in A$ is not known until it lands on your statement. The product data lists both a one-time option and a "Subscribe and Save 20%" monthly plan; we couldn't confirm which is pre-selected. Check both before paying.

Healthy Petz subscription and refunds: how to cancel

These steps come only from Healthy Petz's published policy pages (22 September 2026) and apply to shophealthypetz.com orders. Keep in mind the time difference: a billing date set in UK or North American time may fall a day earlier or later on an Australian calendar, so cancel with a comfortable margin rather than on the last evening.

To cancel a subscription

1. Confirm where you ordered using your confirmation email and card statement.
2. Watch the date: "cancellations must be made at least 24 hours before the next scheduled billing date."
3. Cancel in your customer account on shophealthypetz.com, or email support@shophealthypetz.com.
4. Get written confirmation and save it with your order number.
5. Check your next statement for any further charge, including the foreign-currency line.

To request a refund under the 60-day guarantee

1. Email support@shophealthypetz.com from the address you ordered with.
2. Include your order number, order date and what happened. The policy says no return is needed and opened bottles are covered — useful from Australia, where posting a bottle back overseas would cost more than it is worth.
3. Send it within 60 days; the policy says later requests aren't approved.
4. Allow 5 to 10 business days after approval.
5. No reply? Their contact page says the support address was recently updated and asks people who have been waiting to resend. If a charge is still disputed, ask your Australian bank or card issuer about chargeback options.

Healthy Petz customer service: contact channels compared

Healthy Petz lists email as its only channel and gives no response-time commitment. If you write to them, use the address on the order, put the order number in the subject line and keep everything in one thread. From Australia, email is usually the most practical channel for any overseas store anyway, because North American and UK business hours fall overnight on the east coast — which is exactly why a written guarantee that needs no return parcel matters.

Pure Majesty Pets: reviews, guarantee and checkout for Australia

• Reviews: 4.6/5 from 1,085 reviews on the product page (7 October 2026) — the most popular liquid collagen for dogs. Our Pure Majesty Pets reviews page summarises what buyers say.
• Guarantee: per our refund policy, request a refund within 60 days of delivery for a manufacturing or shipping defect, or if you used it as directed and aren't satisfied with results, opened or sealed. You send nothing back. One refund per customer, per household; processed within 5–10 business days.
• Checkout: one-time purchase only, priced in A$: one bottle A$47.00 (one month), Buy 2 Get 1 Free A$94.00 (three months, A$31.33 a bottle), Buy 3 Get 2 Free A$141.00 (five months, A$28.20 a bottle).
• Formula: 462 mg hydrolysed collagen types I & III plus 48 mg UC-II undenatured type II collagen per 2 mL serving, with an Omega-3 & Broth Base complex (salmon oil and bone broth concentrate, 252 mg), a Joint Comfort Complex (MSM and low-molecular-weight hyaluronic acid, 71 mg) and a Gut–Skin Axis Complex (73 mg). Dose: 2 mL on food, once a day; refrigerate after opening. Comparing collagen with another joint ingredient? The glucosamine buying guide shows how to compare glucosamine forms, measured amounts and combination products. For a closer look at the question raised here, read How UC-II Collagen Works: The Oral Tolerance Mechanism Behind Joint Comfort in Dogs (Australia).
• Quality: made in North America in a GMP facility, with a certificate of analysis (COA) for every batch.
• Shipping: Free worldwide shipping — ships to Australia with duties and GST prepaid (DDP), nothing to pay on delivery.

In Australia, a nutritional supplement like this sits in the APVMA framework for Excluded Nutritional or Digestive (END) products: it supports joints, skin and coat as part of the diet and makes no claim to treat disease. For dosing details, see our collagen side effects and dosage guide. For the broader mobility decision, use the joint supplement comparison to compare the whole formula and the evidence for each ingredient.

Side-by-side summary

Australian alternatives on the shelf

If you would rather buy locally, the joint-care aisle at Australian retailers is dominated by chews, powders and capsules rather than liquid collagen. Prices seen on 7 October 2026: The separate guide, Dog Plaque Removers: Brushing, Chews and Powders Compared, explains the choices in more detail.

None of these local products is a liquid collagen with both hydrolysed collagen I & III and UC-II, which is why many owners still order direct. For a wider comparison, see our guide to the best collagen for dogs and what vets recommend. For the comparison criteria behind this choice, see What Is Hydrolysed Collagen for Dogs? A Complete Guide for Australian Pet Owners.

How to check any supplement brand before you buy

Use this on any brand, ours included:

• Match the Trustpilot profile's domain to the site you're buying from.
• Look past the average: claimed status, review count, recency and the share of one-star reviews.
• Read one- and three-star reviews for patterns that repeat across months.
• Check the cart for a subscription option or a pre-selected box, and screenshot your order summary.
• Read the refund policy: when the window starts, whether opened bottles count and whether you ship anything back.
• Look for a phone number, hours and an address, not just an email.
• Confirm the currency, where the order ships from and whether duties and GST are included for Australia, and ask for a certificate of analysis.
• Check the product's claims against the Australian framework: supplements may say "supports" or "helps maintain", not "cures" — see the APVMA for how veterinary products are regulated.
• Pay by credit card and keep every confirmation until the guarantee window closes.

And if your dog's itching, limping or stiffness is new, sudden or getting worse, see your vet first — the RSPCA Australia Knowledgebase and the AVA's Vet Voice are good starting points for questions to ask. If scratching is part of the picture, the guide to itch-relief options helps you separate relief measures from the work of finding the trigger.

Frequently Asked Questions

Is Healthy Petz legit?

We can only report what is verifiable. Healthy Petz (shophealthypetz.com) publishes a refund policy, a subscription policy and a support email, and its claimed Trustpilot profile showed 4.0 out of 5 from 197 reviews on 22 September 2026, with 77% four- or five-star and 19% one-star. Some reviewers describe better itching and coat; others report unexpected subscription charges and unanswered emails. A separate, unclaimed healthypetz.com profile showed 1.2 from 210 reviews.

Why does Healthy Petz have two Trustpilot ratings?

There are two separate Trustpilot profiles: the claimed shophealthypetz.com profile (4.0 from 197 reviews) and an unclaimed healthypetz.com profile (1.2 from 210 reviews), where reviewers mention the same product name. Trustpilot shows shophealthypetz.com as a separate suggested company, and we could not confirm who runs healthypetz.com. Check which domain appears on your order confirmation.

How do I cancel a Healthy Petz subscription?

According to their subscription policy, log into your customer account on shophealthypetz.com or email support@shophealthypetz.com at least 24 hours before the next scheduled billing date. From Australia, allow extra time for the time difference, ask for written confirmation and keep it.

How do I get a refund from Healthy Petz?

Their refund policy says to email support@shophealthypetz.com from the address you ordered with, within 60 days. Opened and used bottles are covered, no return is needed, and approved refunds take 5 to 10 business days.

Does Healthy Petz have a customer service phone number?

As of 22 September 2026, their contact pages list email only (support@shophealthypetz.com), with no phone number, address, hours or live chat.

Does Healthy Petz ship to Australia, and who pays GST?

When we checked, the product page priced the collagen in British pounds and mentioned tracked GB shipping, and the shipping policy did not say what delivery costs or who pays duties or GST. Pure Majesty Pets offers free worldwide shipping — ships to Australia with duties and GST prepaid (DDP), nothing to pay on delivery.

Is Healthy Petz the same as HealthyPets.com or Healthy Pet Club?

No. HealthyPets.com, the "Healthy Pet Club" brands and the veterinary clinics named Healthy Petz are unrelated businesses. Pure Majesty Pets is also a separate company and is not affiliated with Healthy Petz.

Does Pure Majesty Pets Liquid Collagen come with a subscription?

No. Pure Majesty Pets Liquid Collagen for Dogs is a one-time purchase only, from A$47.00. There is no subscription option, so there is nothing to cancel.

What does the Pure Majesty Pets guarantee cover?

You can request a refund within 60 days of your delivery date for a manufacturing or shipping defect, or if you used the product as directed and are not satisfied with the results. It applies whether the bottle is opened or sealed, you send nothing back, it is limited to one refund per customer, per household, and refunds are processed within 5–10 business days.

This article is for informational purposes and is not veterinary advice. Talk to your veterinarian before starting any supplement, especially if your dog is pregnant, nursing, on medication, or has a diagnosed condition.